Our Return Policy

Because our products are human-created, you might find slight imperfections. Many of our products are one-of-a-kind and may not be able to be reproduced exactly as the original. If within 14 days of your purchase, you find you are unhappy with an item, please contact us. For both in-person purchases and on-line purchases, we will do everything we can to make you happy you shopped at create&co. However, custom orders cannot be exchanged. Please contact us by visiting the shop or phoning during operating hours: Fri 10-7, Sat & Sun 10-3 @ 717-527-7703 or email us at contact@createandco.shop

Our Workshop Policy

Workshop tickets may be purchased here on our site or in-person at the shop. If you have any questions, contact the shop at 717-527-7703. If you can’t attend an event you have purchased a ticket for, please get in touch prior to 24 hours before the event. Cancellations prior to 24 hours before the event will result in credit for a future workshop with that artist only. No Shows will forfeit fee. 

Failed Payment Policy

In the event a payment method results in "insufficient funds" or "failure to process" following a transaction, customers will be requested to return items on an honesty policy. Furthermore, additional fees will be assessed as per charged to the shop (2.6% and other bank fees occurring which will be provided in writing to customer). Cash payment for future purchases will be required of said customers.